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Eric A. Schmenk
6658 Winesap Place
Westerville, Ohio 43082

Professional Objective Incorporate computer & server hardware, software and networking experience, as well as, leadership and production skills to continually strive for professional development and achieving company goals.
Education
Aug. 1990-Aug. 1995
Bowling Green State University, Bowling Green, Ohio.
Degree: Bachelor of Science in Technology
Major: Visual Communication Technology
Date Conferred: August 1995
Work Experience
Aug. 2007-Present
Computer Technician
Dublin City Schools, Dublin, Ohio
Responsible for the technological equipment repair and support services to students and staff which approximate 2,000 faculty, 14,000 students, 7,000 Apple computers and 48 Mac/PC servers. Additional responsibilities include, but are not limited to, computer server management, maintenance of data infrastructure, phone systems, printers, projectors and interactive white boards.
Nov. 2005-Aug. 2007
Nov. 2004-Nov. 2005
Mac Genius  Mac Specialist
Apple Inc., Columbus, Ohio
Provide unparalleled customer service and support using skillful communications and technical knowledge. Accurately diagnose, both hardware and software, concerns to offer effective solutions meeting customer satisfaction. Using tools such as PeopleSoft 8, GSX and SAP, coupled with Apple Certifications, allows successful and timely repairs for Apple products.
June 2003-June 2005 Prepress Manager
The Herald Printing Company, New Washington, Ohio
Formulated concepts, supervised and directed the work activities of all personnel within the Prepress Department. Duties included: training, technical support, planning, scheduling, assigning and directing work, appraising performance and addressing and resolving personnel issues. Utilized Creo Prinergy production flow and CTP system, Kodak plate processing line and various proofing systems.
May 1997-Oct. 2004 Sales Associate
Wal*Mart, Marion, Ohio • Wal*Mart, Bowling Green, Ohio
Assisted in sales and customer service in the electronics department. Provided knowledge to customers with questions concerning: telephones, answering machines, personal computers, gaming systems, etc.
Sept. 1999-June 2003 Systems Manager/Production Supervisor
Hirt Media Company, Mt. Gilead, Ohio
Sole support for the networking, installation and maintenance of hardware and software to 63 Macintosh computers in 9 different locations including 4 Apple Servers. Trained over 50 employees on the various software. Coordinated the production flow of the Composing Department and Prepress areas. Introduced a PDF workflow and FTP site to streamline the production process.
Aug. 1998-Present
June 1996-Aug. 1998
Technical Consultant • Production Coordinator
Beluska Graphics, Inc., Perrysburg, Ohio
Designed and produced brochures, presentations, and other marketing and advertising materials for various companies.
Sept. 1995-June 1996
Aug. 1992-Dec. 1992
Production Supervisor
The BG News, BGSU, Bowling Green, Ohio
Orchestrated the production and scheduling of a daily collegiate newspaper. Regulated and maintained computer systems. Created a manual assisting in the design of advertisements.
May 1995-Sept. 1995 Graphic Designer
Owens Community College, College Relations, Toledo, Ohio
Aided in designing and production of fliers, overheads, manuals, brochures, and the coursebook.
May 1994-Aug. 1994 Customer Service & Contacting Assistant
SFC Graphics Inc., Toledo, Ohio
Assisted in creating an organizational job database which is utilized for daily production scheduling. Helped in contacting department and customer service.
Jan. 1993-May 1995 Production Assistant
UniGraphics, BGSU, Bowling Green, Ohio
Assisted in production of journals, newsletters, graphs, brochures, and other miscellaneous projects.
Aug. 1992-Dec. 1992 Production Assistant
The BG News, BGSU, Bowling Green, Ohio
Coordinated production flow for a daily Collegiate Newspaper.
Certifications and Honors  Apple Certified Macintosh Technician (ACMT)
 Apple Certified Desktop Technician (ACDT)
 Apple Certified Portable Technician (ACPT)
Golden Shamrock Award - (February 2010)

National Honor Society Member
Member of Pi Kappa Phi Fraternity
References Available upon request.